Called to schedule a POD delivery weeks in advance and was told that my credit card would be billed 5 days prior to delivery of the POD (spoke to Chrissie). Upon calculation of the square footage in the POD, I determined that I would need more area and called back to request to add a 7' POD to my already existing order for a 16' POD. I was told that there would be an additional $1950.39 charge on top of the already $3260.07. This would place having PODs above a FULL SERVICE MOVE!!!! Ridiculous. Immediately, I told the representative (Travis) that I would have to consider other options, because of the lofty price. He told me that I was welcome to do so, and that there would be no cancellation fee as long as I cancelled within 1 day of scheduled delivery. I called and set up a different company to deliver storage units, and called to cancel the PODs on 07/15, the same day I spoke to the other company and made arrangements. I just received a bill in the mail and checked my credit card statement. PODs still charged me the initial fee prior to delivery. When I called, I was told that the representative should have told me 5 BUSINESS days prior to delivery, which is actually 7 calendar days. I mentioned that it wasn't helpful to find that out now, and that I needed the money back on my card to use it for my move. They told me it would be 2-5 business days, despite the other company coming on 07/20. Then, a manager was put on the phone, who told me that it would be 3-5 business days. The inconsistency and charges were something I had read about prior to booking with PODs, but I did talk to a couple of people who had positive experiences, so I decided to give them a try. NEVER AGAIN!!!! I am thankful they are not moving my items and will post an update to this once my move is completed, so that I can give an honest evaluation of the company I am actually having to move and store my goods.
Nightmare. Our pods arrived TWO WEEKS LATE. This was during winter but we were told outright by the local side in CO the delay was because their forklift broke. And the national POD company threw up their hands and said oops, so sorry, we cant help! Plus for all the trouble they said they would provide a $100 refund and they never did so they were liars as well. The big ploy is they are cheaper than regular movers but let me tell you as someone who has moved a zillion times when you add up buying supplies (blankets, straps, tape for the blankets, locks for the pods), then the labor to pack your pod, and then usually you will need 1 if not more pods than you think you need it ends up just as expensive and hellishly more irritating because you need to hire labor and organize everything...next time we are using regular movers. STAY AWAY.
so far no major complications, but i recommend calling to place orders. When i placed my original order online, my intention to store at the warehouse did not communicate and so my monthly price went up when i called to schedule the pickup and i was able to clarify. they were not open to honoring the original price i had been given.
Used PODS for multiple moves. Always on time, always delivered extras that I asked for. Free entrance in to PODS on warehouse as much as I needed. Staff there is always helpful and nice to communicate with. Used other storage facilities which were more expensive and more difficult to deal with... will use PODS every time it makes sense to.
Now, I'm out more than $2000 in lost wages, plane fare, and even am having to deal with the apartment manager because of my request to park the POD in the parking lot for a day while I empty it has changed....
NEVER order a POD.
I will never, ever, ever recommend anyone use PODS for moving. I thought it'd be worth it to pay a little extra to have someone else drive my goods over the mountains from Oregon to Colorado, even though I'm more than capable. I just didn't have the time. WHAT A CROCK! Overpriced for what you actually get and, the worst part is that they LIED to me and delivered my POD days late, causing me to have to rebook a plane flight They lied about the reason for being late. Claimed it was due to weather stopping the truck from driving. Lies! I was smart enough to check all weather and roadway sites, realizing there was NO weather between Oregon and Colorado. Instead, after my partner made the call to get specifics, it was revealed that the driver had been at-fault and missed the pick up time. They were so good at trying to lie that when I repeatedly asked, "Where is my POD now?" they claimed they couldn't track it. When I mentioned that Amazon is able to track and tell me the SPECIFIC location of a bracelet I ordered, they are full of it.
Pods Moving Storage is a US Moving Company based in Longmont, Colorado. Pods Moving Storage is located at 6303 Dry Creek Pkwy, Longmont, CO 80503, USA.
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